Group Student FAQ
Q: When are you open?
A: Our office hours are Monday – Thursday 10:00am - 7:00pm, Friday 10:00am – 5:00pm.
Q: It says on your website that your classes are ongoing. What does this mean?
A: Think of our class enrollments like a magazine subscription. Once your current enrollment has expired, you can re-enroll and continue to advance until you reach your desired level of fluency. Classes automatically level up so there is no need to change classes
Q: I enrolled for a new beginner class that hasn't started yet. Can I cancel my enrollment?
A: In order to receive a full refund, you must do so at least seven days before the class start date. Any subsequent withdrawal from a contracted course, for whatever reason, will result in forfeiture of the total cost of enrollment.
Q: I am currently enrolled in a class, but I can no longer continue. What should I do?
A: If you are in a class and cannot continue, please call and notify us of your situation as soon as possible so we can work with you to find a solution. We cannot credit you for classes you have already missed.
Q: Do I get a certificate or diploma after I finish my enrollment?
A: You may request a certificate of completion if you need it for reimbursement or other purposes.
Q: Can I get college credit for your classes?
A: Because we are a private language school, we are not authorized by the state to directly award credit for our classes. However, since we use college-level materials, there are several standardized exams that do award college credit as well as institutional exams given by most colleges and universities. Ask your school which exams they accept for credit purposes.
Q: I signed up for the minimum enrollment, but I’m really enjoying my classes. Can I extend my enrollment?
A: Yes. All new students have until the second week of class to upgrade their enrollment and only pay the difference If you are beyond your second week of class, you will need to re-enroll for a new 4, 6, 8 or 12 week enrollment to continue.
Q: I signed up for a 12-week enrollment and I’ve missed a class. How do I schedule my make-up?
A: If you miss a class during a 12-week enrollment, you automatically get a 13th consecutive class added to your enrollment. If you are unable to attend the 13th consecutive class, you forfeit your make-up lesson.
Q: I didn’t sign up for a 12-week enrollment. Do I get a make-up for a missed class?
A: No. Enrollments are for consecutively scheduled classes. Only the 12-week enrollment comes with a make-up. You can always schedule a private make-up session at the regular hourly rates.
Q: I have to miss class. What should I do?
Q: I like my group, but I think I’d do better in private lessons. Can I switch?
A: Yes. We can apply your account balance towards a private lesson package. Please call us as soon as you decide to do this as any classes you miss before notifying us will be deducted from your enrollment. We will work with you on arranging lessons that will fit your schedule.
Q: I feel like I’m getting behind, what can I do?
A: If anything about your class is not working for you, come speak with us. There are many options that we can provide from setting up a one-time private catch-up lesson to placing you in a new group.
Q: I have some concerns regarding my class/teacher/enrollment/payment. What should I do?
Q: How do you schedule classes around holidays?
A: For our holiday schedule please go to: http://www.abclang.com/holiday-schedule
Q: A severe weather warning has been issued. Will classes be canceled?
A: We will contact you if a class is canceled. We will post an announcement on our website and send out an e-mail and/or call students to notify of any cancellations. If you do not hear from us, this means classes will run normally. Typically classes run unless Manhattan public schools are closed, or the MTA has initiated its Winter Bus Routes.
Q: What happens to my enrollment if my class is canceled for any reason?
A: Your enrollment is for consecutively scheduled classes, not necessarily weeks. For example, if you signed up for 6 weeks but one class was canceled due to a holiday and another because of a snow storm, you 6-week enrollment will be covered in 8 weeks.
If you have any further questions or concerns, please do not hesitate to contact us!